Patient Service Representative - Ophthalmology

Christie Clinic • Champaign, IL

389d

About The Position

The Patient Service Representative in the Ophthalmology department at Christie Clinic serves as a vital link between patients and medical staff, ensuring a smooth and efficient patient experience. This full-time role involves greeting patients, managing appointment schedules, and handling various administrative tasks to support the clinic's operations.

Requirements

• High School diploma or equivalent required.
• Experience in a medical office setting preferred.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Prepare patient charts prior to visits.
• Perform minor triage as directed by providers.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep the work and lobby area neat and orderly.
• Maintain relevant office supplies for department effectiveness.
• Distribute mail to appropriate staff members.
• Ensure patients complete all necessary paperwork prior to seeing the provider.
• Post payments including co-payments and account balances.
• Change financial class for charges on a patient's account as needed.
• Maintain and balance payment drawer at the end of the day.
• Obtain signatures on forms and document materials in the electronic medical record.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED