Patient Service Representative (Part-Time)

Bestmed - McMinnville, OR

Part-time - Entry Level

McMinnville, OR

Merchant Wholesalers, Durable Goods

About the position

The Patient Service Representative (Part-Time) plays a crucial role in delivering exceptional customer service within a healthcare setting. This position involves managing patient interactions during pre-admission, admission, transfer, and discharge processes, ensuring a smooth experience for patients. The ideal candidate should be energetic, flexible, and possess a strong passion for patient care, while effectively handling administrative tasks related to patient registration and insurance validation.

Responsibilities

• Interact effectively and supportively with individuals from diverse backgrounds.
• Sustain excellent patient interactions using clear communication and problem-solving skills.
• Assess walk-in traffic for potential emergencies.
• Check-in patients at the front desk in preparation for their appointment and scan all documents into the patient's chart.
• Assist patients with the completion of pre-registration forms, ensuring all items are signed and medical records are distributed.
• Inform patients of costs of care being provided.
• Collect all fees and apply them to patients' charts.
• Collect and record copayments and outstanding balances, and balance cash drawer daily.
• Cover medical records and prior authorizations when needed.
• Communicate efficiently with back-office staff regarding patient needs.
• Maintain confidentiality of sensitive patient information at all times.
• Answer the phone in a professional manner and follow procedures for routing calls.
• Ensure the reception area and waiting rooms are clean, regularly sanitizing counters, surfaces, and reception area items.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent is required.
• A minimum of one (1) year of customer service experience is required.