Patient Service Representative-Sleep Disorders Center

The University of Kansas Health System - Westwood, KS

Full-time - Entry Level

Westwood, KS

Hospitals

About the position

The Patient Service Representative (PSR) at the Sleep Disorders Center plays a vital role in enhancing the patient experience within an ambulatory clinic. This position is responsible for managing front desk operations, including greeting patients, handling appointment scheduling, and ensuring smooth communication between patients and the healthcare team. The PSR is essential in facilitating patient check-ins, managing medical records, and supporting the physician's care team in delivering quality healthcare services.

Responsibilities

• Schedule internal and external incoming department referrals and appointments.
• Maintain knowledge of appointment types, locations, providers, and specialties.
• Register patients during the scheduling process, including entering demographics and insurance verification.
• Assist patients with MyChart activation and support.
• Manage high volume patient clinic check in/out and phone reception.
• Collect point of service collections due per EMR generated patient estimate.
• Schedule follow-up internal and external diagnostic and therapeutic orders.
• Participate in department clinic daily huddles and process improvement initiatives.
• Establish and maintain productive working relationships with providers and the clinical care team.
• Communicate Health System Policies to patients and patient advocates.

Requirements

• High School Graduate
• 1 or more years of customer service or healthcare experience
• Ability to read, write, speak, and understand English
• High level of customer service skills focusing on problem resolution
• Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
• Ability to maintain patient confidentiality

Nice-to-haves

• College coursework completed towards an Associate's or Bachelor's Degree
• Clerical, registration and/or customer service experience within a healthcare setting
• Bilingual with documented proof of competencies via language proficiency assessments

Benefits

• Full-time position with competitive salary
• Opportunities for professional development
• Supportive work environment
• Health and wellness programs