About the position
The Patient Service Representative at Piedmont Plastic Surgery & Dermatology plays a crucial role in ensuring a welcoming and professional environment for patients. This position is responsible for delivering exemplary customer service while executing all front office administrative duties. The representative will consistently provide a world-class patient experience during every encounter. The role involves working in a fast-paced, well-lit, comfort-controlled medical office, which is often high-traffic and may be stressful due to constant interaction with patients and staff. The representative will be expected to manage patient registration, insurance verification, scheduling, and cash receipting, ensuring accuracy and compliance with standards and policies. In addition to administrative tasks, the Patient Service Representative will be responsible for entering and maintaining confidential patient information, including insurance and billing details, throughout the patient encounter. This position requires a proactive approach to problem-solving and the ability to work independently with minimal supervision. The representative must demonstrate critical thinking skills and the ability to interact with patients and families in sensitive situations, providing compassionate care and support. Overall, the Patient Service Representative is a vital part of the healthcare team, contributing to the overall patient experience and operational efficiency of the practice. The role requires a commitment to maintaining a professional image and delivering high-quality service to every patient, every time.
Responsibilities
- Greet patients and manage the registration process efficiently.
- Verify insurance information and handle scheduling of appointments.
- Collect payments and manage cash receipting accurately.
- Maintain confidentiality and accuracy of patient information throughout the encounter.
- Provide exemplary customer service and support to patients and families.
- Demonstrate critical thinking and problem-solving skills in a fast-paced environment.
- Work collaboratively with physicians, patients, and staff to ensure a smooth workflow.
Requirements
- High school diploma or GED required.
- 2 years of experience in a medical office setting preferred.
- Completion of courses in medical terminology, business, math, English, typing, and computer classes is highly desirable.
- Knowledge of business office procedures and good written and verbal communication skills are essential.
Nice-to-haves
- Experience with medical billing and coding is a plus.
- Familiarity with electronic health record (EHR) systems.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
