Patient Service Representative - Westwood (East)

The University of Kansas Health System - Westwood, KS

Full-time - Entry Level

Westwood, KS

Hospitals

About the position

The Patient Service Representative (PSR) plays a vital role in enhancing the patient experience within an ambulatory clinic. This position is responsible for managing front desk operations, which include greeting and checking in patients, answering phone calls, collecting copays, and assisting with appointment requests through MyChart and EMR systems. The PSR also supports the physician care team by preparing for daily patient appointments and ensuring a seamless flow of operations in the clinic.

Responsibilities

• Schedule internal and external incoming department referrals and appointments using Epic Cadence.
• Maintain knowledge of appointment types, locations, providers, and specialties to coordinate patient itineraries.
• Register patients during the scheduling process, including entering demographics and insurance verification.
• Assist patients with MyChart activation and online check-in support.
• Manage high volume patient check-in/out and phone reception, ensuring compliance with health system standards.
• Collect point of service payments including copays and deductibles as per EMR estimates.
• Schedule follow-up diagnostic and therapeutic orders based on provider instructions.
• Participate in department daily huddles and process improvement initiatives.
• Establish productive relationships with providers and clinical care teams.
• Communicate health system policies effectively to patients and advocates.

Requirements

• High School diploma or GED required.
• 1 or more years of customer service or healthcare experience.
• Ability to read, write, speak, and understand English fluently.
• Strong customer service skills with a focus on problem resolution.
• Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
• Ability to maintain patient confidentiality.

Nice-to-haves

• College coursework completed towards an Associate's or Bachelor's Degree.
• Clerical, registration, and/or customer service experience within a healthcare setting.
• Bilingual with documented proof of competencies via language proficiency assessments.

Benefits

• Full-time position with competitive salary.
• Opportunities for professional development and training.