Patient Service Representative

Tca Health - Chicago, IL

Part-time,Full-time

Chicago, IL

Ambulatory Health Care Services

About the position

The Patient Service Representative at TCA Health is responsible for managing patient interactions at the front desk, ensuring efficient processing of patient information, scheduling appointments, and providing excellent customer service. This role is crucial in maintaining the flow of operations within the healthcare facility and requires a professional demeanor, attention to detail, and the ability to handle various administrative tasks effectively.

Responsibilities

• Greets patients and visitors, determining their needs, and directs them accordingly.
• Provides new patient's information sheets and ensures completeness and accuracy.
• Processes necessary documentation with reference to registration, insurance verifications, and initial fee collection.
• Verifies patient's insurance status on established patients in the system and notes insurance status on the super bill.
• Enters and maintains demographic data for patients in Health Pro and attaches a copy of patient's insurance information to the super bill.
• Assists clients in the completion of necessary forms for registration and medical records requests.
• Collects co-payments during patient's check-in with the PSR.
• Ensures the client receives quality and professional customer service throughout their visit.
• Handles incoming phone calls; answers questions, gives information, directs calls, and takes messages.
• Schedules physician appointments and retrieves appointment lists for the next business day.
• Cancels and reschedules appointments as necessary.
• Calls to remind patients of their scheduled appointments the day before the appointment.
• Collects fees for patients when lab work is needed and processes payments on balance.
• Organizes super bills in insurance order ensuring none is missing.
• Compares super bill count to the number of patients on the sign-in sheet.
• Processes charge entry and maintains client confidentiality.
• Prepares front desk area for the beginning of the next business day.
• Takes the initiative to find ways to improve the organization: improve efficiency and customer service.
• Backs up other front office and back-office personnel by helping them with their workload.
• Capable of dealing tactfully and effectively with patients, visitors, staff, and physicians.

Requirements

• High School Diploma/GED.
• Minimum of one (1) year of customer service experience required.
• Minimum of one (1) year of medical billing experience required.
• Knowledge of Health Pro and GE Centricity computer software preferred.
• Excellent interpersonal/oral communication skills.

Nice-to-haves

• Bilingual (English & Spanish) is a bonus, not required.
• Able to work independently.
• Willing to travel to other sites as necessary.
• Able to adapt to change and maintain a professional demeanor.
• Able to handle a fast-paced diverse workplace in a team environment.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off