Patient Service Representative

Solis Mammography - Mont Belvieu, TX

Full-time

Mont Belvieu, TX

Administrative and Support Services

About the position

The Patient Service Representative plays a crucial role in providing exceptional service to patients at Solis Mammography. This full-time position involves managing patient registrations, handling payments, and ensuring a smooth experience for patients visiting the facility. The representative will work in a collaborative environment with state-of-the-art equipment, contributing to a patient-focused culture that emphasizes care and compassion.

Responsibilities

• Greet patients in a professional and friendly manner.
• Accurately register patients by inputting demographic and insurance information into the RIS and verifying existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record while maintaining confidentiality.
• Collect patient payments and explain benefits from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors as necessary.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.

Requirements

• High School diploma required.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Paid Time Off (PTO)
• Paid Holidays
• Backup Child/Adult Care
• Unique benefits