Patient Service Representative

UnitedHealth Group - Muncie, IN

Full-time - Entry Level

Onsite - Muncie, IN

Insurance Carriers and Related Activities

About the position

As a Patient Service Representative at Optum, you will play a crucial role in enhancing patient experiences within a collaborative healthcare environment. Your responsibilities will include greeting patients, managing intake processes, handling payments, and maintaining medical records, all aimed at improving health outcomes and ensuring efficient operations in the office.

Responsibilities

• Greet patients as they arrive and manage wait time
• Assist patients with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issue receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in a timely manner
• Run insurance eligibility for patients
• Process requests for medical records release and maintain appropriate logs
• Perform all other related duties as assigned

Requirements

• High School Diploma / GED (or higher)
• 1+ years of experience in a healthcare or customer service-related field

Nice-to-haves

• Experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Knowledge with insurance eligibility
• Knowledge of EMR software

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)