Patient Service Representative

$20 - $22/Yr

Dental Care Alliance - Vineland, NJ

Full-time - Entry Level

Vineland, NJ

Ambulatory Health Care Services

About the position

We are looking for a Patient Service Representative in Vineland, New Jersey to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.

Responsibilities

• Greet patients, sign them in, and schedule future appointments.
• Handle incoming phone calls and respond to patient questions and concerns according to DCA Policies.
• Maintain the appointment book and confirm appointments.
• Follow up on no shows and cancellations of appointments.
• Register patients on the sign-in sheet.
• Post charges and payments to patient accounts.
• Check voice-mail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

Requirements

• Experience working in a dental, medical, or other health-care office, preferred.
• Knowledge of insurance plans (HMO/PPO), is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Benefits

• $20-$22/hr