Patient Service Representative

$34,320 - $61,776/Yr

Excelsior Orthopaedics - East Amherst, NY

Full-time

East Amherst, NY

Ambulatory Health Care Services

About the position

The Patient Service Representative (PSR) serves as the first point of contact for patients at Excelsior Orthopaedics, ensuring a high-quality patient experience through exceptional customer service. This full-time role involves various responsibilities related to patient reception and registration, including verifying appointment and insurance information, collecting payments, and acting as a liaison between patients and the billing department.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
• Explain insurance eligibility criteria and coverages to patients.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Collect past due monies due to Excelsior.
• Verify insurance three days out from HealtheNet.
• Ensure insurance verification quota is met daily.
• Remain flexible in work assignments as patient numbers vary and doctors' schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Demonstrate proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Requirements

• Associates degree preferred; HS diploma or GED required.
• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.