Patient Service Representative

$21 - $24/Yr

The Children's Clinic - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

Ambulatory Health Care Services

About the position

The Patient Services Representative main responsibility is answering a high volume of messages for all TCC sites in a calm and diplomatic manner while utilizing customer service skills to succeed in troubleshooting and resolving problems. Responsible to answer incoming messages 95% of the time with scheduled downtime for completion of other duties as assigned by supervisor. This role requires a committed and flexible team member who consistently achieves key performance objectives as measured and evaluated by the supervisor using specific interdepartmental measures. The representative must have a proven high level of customer service skills when answering phones and working with patients face to face or in call center settings. Responsibilities include scheduling and confirming appointments, scheduling appointments for enrollment when needed, having an understanding of insurance plans, programs, and taking very detailed messages for the medical care team. This is an on-site/in-office role in Long Beach, CA.

Responsibilities

• Answer and direct calls using a multi-line phone system.
• Pre-Registration or quick registration as required to schedule appointments.
• Provide patient orientation on clinical setting and environment.
• Interview patient over the phone to obtain new patient data.
• Make patient appointments.
• Cancel patient appointments.
• Reschedule patient appointments.
• Regularly check TCC Phone Operator Pool.
• Regularly check myChart messages.
• Regularly check Artera messages.
• Generate telephone encounters messages for providers.
• Generate in-basket messages to corresponding clinic staff.
• Contact clinic staff for patients or sent messages.
• Ability to answer general patient inquiries.
• Very current health care program enrollment.
• Coordinate or schedule appointments for eligibility and enrollment.
• Assist in keeping team's business operation and activities organized and moving forward.
• Participate in workshops and trainings.
• Provide feedback to manager for scheduling or template error.
• Must be able to work under pressure and keep great customer service skills at all times.
• Must be able to rotate schedules including evening shift.
• Good organization skills.
• Effective communication skills in written and verbal, collaborate with a diverse range of people and departments.
• Maintain a working relationship with all team players.
• Other duties as assigned.

Requirements

• Customer service skills are required.
• High school education or equivalent is required.
• Bilingual in English and Spanish or Khmer is preferred.
• Previous experience in a healthcare setting preferred.
• Ability to perform administrative duties accurately while maintaining a high level of customer service and professionalism is required.
• Must have a high level of motivation and initiative.
• Must have the ability to develop strong relationships with peers.
• Ability to use independent judgment and discretion when handling confidential information is required.
• Ability to produce quality results in a fast-paced environment is required.
• Must possess strong organization skills, initiative, and follow-through, must also have excellent written skills.
• Proven reliability, trustworthiness, flexibility, and high ethical standards is required.
• Showing respect and sensitivity for cultural differences is required.
• Knowledge of accounting software, Excel, and Word is required.

Nice-to-haves

• Medical scheduling: 2 years (Preferred)
• Language: Khmer (Preferred)
• Language: Spanish (Preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance