Patient Service Representative

Forefront Dermatology - Plymouth, MI

Full-time

Plymouth, MI

Ambulatory Health Care Services

About the position

The Patient Service Representative plays a crucial role in ensuring a smooth patient check-in process and maintaining accurate patient records. This position is ideal for individuals who thrive in a fast-paced environment and are committed to providing excellent customer service. The representative will handle various administrative tasks, including managing a multi-line phone system, updating patient information, and collecting payments, all while contributing to a positive patient experience.

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Requirements

• High school diploma or equivalent is required
• 1-2 years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Professional appearance and manner at all times
• Friendly, cheerful, tactful, and polite demeanor
• Compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health savings account
• Life insurance
• Profit sharing
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian