Patient Service Representative

$17 - $22/Yr

Intermountain Healthcare - Spanish Fork, UT

Full-time - Entry Level

Spanish Fork, UT

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. The role involves using available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments. The position requires effective communication with various payer types to ensure timely billing and claim resolution, as well as performing account analysis for claim acceptance, rejection, or denials to ensure proper payments are received. Additionally, the role includes satisfying all Intermountain requirements regarding procedural, operational, and compliance training and updates, maintaining expected productivity and quality standards, making appropriate corrections to accounts during the collection cycle, and providing courteous and professional service to all stakeholders.

Responsibilities

• Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments.
• Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.
• Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.
• Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates.
• Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.
• Makes appropriate corrections to accounts during the collection cycle.
• Communicates effectively and professionally with all internal and external entities.

Requirements

• Two years of customer service experience.
• Keyboarding experience.
• Demonstrated good interpersonal, written, and verbal communication skills.

Nice-to-haves

• Experience in professional office setting.
• Billing or collections experience.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.