Patient Service Representative

$47,840 - $56,160/Yr

Newskin - Bellevue, WA

Full-time - Entry Level

Bellevue, WA

About the position

The Patient Service Representative plays a vital role in providing exceptional customer service at a surgical Med spa. This position serves as the first point of contact for patients, ensuring a welcoming and efficient experience while coordinating care and support throughout their visit.

Responsibilities

• Serve as the initial point of contact for all patients, greeting them warmly and assisting them throughout their visit.
• Conduct pre-registration and accurate scheduling of patient appointments to optimize clinic workflow.
• Manage patient check-in, ensuring a smooth and efficient process.
• Handle all communications, including messages and inquiries, effectively and promptly.
• Oversee key management to maintain security and accessibility within the office.
• Manage and maintain medical records with high attention to confidentiality and compliance.
• Coordinate referral management and ensure timely follow-ups with referring physicians.
• Process billing and payments accurately, providing clear explanations of charges to patients.
• Assist in charge reconciliation to ensure accurate billing and financial records.
• Provide information to patients regarding procedures, services offered and answer any questions they may have.
• Facilitate communication between patients and medical professionals to ensure seamless care coordination.
• Monitor and manage patient feedback and satisfaction to enhance service quality.
• Ensure compliance with all healthcare regulations and organizational policies.

Requirements

• Minimum of 1 year of experience in a patient service representative role, preferably in a plastic surgery or Med spa environment.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Knowledge of aesthetic procedures and services.
• Familiarity with insurance verification and authorization processes.

Nice-to-haves

• Bilingual skills are a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance