Patient Service Representative

$41,600 - $47,840/Yr

Patient First - Clinton, MD

Full-time

Clinton, MD

Ambulatory Health Care Services

About the position

The position involves assisting patients with the registration process at Patient First, ensuring a smooth and compassionate experience. The role requires effective communication with patients regarding billing policies, accurate data entry, and the management of financial transactions. The individual will also support the medical staff by escorting patients and handling various administrative tasks to maintain efficient center operations.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed, with breaks and mealtimes potentially interrupted to provide necessary patient care or maintain center operations.
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave
• Volunteer Time Off Pay
• Bereavement Leave
• Emergency Leave Bank
• Overtime Pay
• Holiday Pay
• Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)