Patient Service Representative

$37,440 - $41,600/Yr

Housing Works - New York, NY

Full-time

New York, NY

Social Assistance

About the position

The Patient Service Representative plays a crucial role in the health center team by providing exceptional customer service to clients. This position is responsible for welcoming patients, ensuring proper registration procedures, scheduling appointments, and maintaining a smooth operation at the front desk. The representative is dedicated to creating a positive experience for all clients and effectively resolving any issues that may arise.

Responsibilities

• Performs professional, efficient and accurate scheduling of patient appointments.
• Responsible for greeting patients as they enter the clinic including registering and checking in patients.
• Assists patients with registrations process with professionalism and accuracy.
• Ensures the optimal patient experience by understanding the needs of clients and effectively providing services and resolving problems.
• Facilitates patient check-in and check-out in an organized fashion.
• Answers telephone calls and directs callers to the appropriate person and takes messages as appropriate.
• Facilitates accurate completion of registration packets and assists with patient registration on the kiosk.
• Conducts reminder calls as needed.
• Ensures accurate patient demographics with every single patient encountered.
• Distributes metro-cards to patients at each visit, depending on insurance status.
• Daily reconciliation of metro cards issued on PTAR.
• Participates in daily huddle as requested by Clinic Director or Clinic Operations Manager.
• Accepts and accurately records visit co-payments and sliding scale fees; responsible for reconciling all sliding fee/co-payment on the Day Summary Report.
• Maintains reception area in a clean and organized manner.
• Ensures waiting area and front desk is kept clean and neat, free of trash and spills and alerts Facilities team as needed.
• Manages waiting room and alerts clients as to whether provider is running behind schedule.
• Answer incoming calls in a pleasant and appropriate manner, directing calls to appropriate person or department.
• Ensure lead is generated in eiCare for new patients.

Requirements

• High School Diploma required.
• One to two years of customer service experience.
• Electronic medical record experience a plus.
• Ability to work independently and to escalate to leadership as needed.
• Commitment to confidential and HIPAA regulations on requests for medical documents is required.

Nice-to-haves

• Spanish speaking preferred.
• Ability to work occasional evenings and weekends as needed, with advanced notice.

Benefits

• Three comprehensive healthcare plans to choose from based on priorities and budget.
• Paid time off (PTO) starting immediately, totaling up to 30 days in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.