This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
UnitedHealth Group - New Albany, IN
posted 3 months ago
About the position
The Patient Service Representative at American Health Network plays a crucial role in enhancing patient experiences by managing front office operations in a collaborative healthcare environment. This position involves greeting patients, assisting with intake processes, managing payments, and maintaining medical records, all while ensuring a smooth workflow in the office. The representative is integral to the healthcare team, contributing to the organization's mission of improving patient health and simplifying healthcare processes.
Responsibilities
- Greet patients as they arrive and manage wait time
- Assist patients with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issue receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed in a timely manner
- Process requests for medical records release and maintain appropriate logs
- Perform all other related duties as assigned
Requirements
- High School Diploma / GED (or higher)
- 1+ years of experience in a healthcare or customer service-related field
- Intermediate experience with Microsoft Office (Word, Excel, Outlook, etc.)
Nice-to-haves
- Experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Knowledge of EMR software
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
