Patient Service Specialist

MyCHN - Alvin, TX

Full-time - Entry Level

Alvin, TX

51-100 employees

About the position

The Patient Services Specialist (PSS) at MyCHN is dedicated to providing high-quality customer service in a healthcare setting, ensuring that all patients receive care without prejudice. The role involves interacting with patients, their families, and community partners to meet patient needs and uphold the mission of MyCHN. The PSS is responsible for maintaining patient confidentiality, scheduling appointments, and addressing patient concerns while demonstrating professionalism and a commitment to the organization's values of transparency, empathy, quality, and value.

Responsibilities

• Provides high level of customer service while maintaining patient confidentiality and adhering to SFACHN policies when releasing protected health information (PHI).
• Stays informed of all policies and procedures to accurately document communications and route messages to the correct recipient.
• Assists in resolving minor patient concerns using critical thinking and problem-solving skills, routing higher concerns to management.
• Maintains knowledge of the OpenFQ EHR system to schedule appointments for clinical providers across all locations.
• Completes prior and day-of confirmations, reviewing accounts to provide patients with pertinent information before their appointments.
• Reviews established patient charts to ensure all necessary documents are present and up-to-date.
• Discusses co-payments, co-insurance, and deductibles with patients prior to their appointments.
• Reconciles cash drawer with OpenEMR reports and prepares cash and credit card receipts for transfer to the accounting department.

Requirements

• Bilingual in Spanish (preferred)
• Familiarity with office equipment such as computers, calculators, photocopiers, and faxes.
• Ability to communicate clearly and effectively.
• Ability to work with people of all socioeconomic levels.
• Strong team player with a focus on collaboration.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to handle multiple projects simultaneously.

Nice-to-haves

• Bilingual ability in Spanish

Benefits

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• Paid Time Off accrues 128 hours the first year, increasing with years of service
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.