Patient Service Specialist

$39,520 - $43,680/Yr

Select Medical - Jackson Township, NJ

Full-time

Jackson Township, NJ

Ambulatory Health Care Services

About the position

The Patient Service Specialist at Kessler Rehabilitation Center is a full-time front desk receptionist role responsible for providing exceptional customer service to patients. This position plays a crucial role in creating a positive patient experience by managing various administrative tasks, including scheduling appointments, verifying insurance, and handling patient intake. The specialist will work in a high-volume setting, ensuring smooth operations and effective communication with clinic staff and supporting departments.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phones
• Ability to multi-task in a high volume setting
• Insurance verification and pre-authorization
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience

Requirements

• HS diploma or GED is required
• Customer service experience required

Nice-to-haves

• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred