Patient Service Specialist

$37,606 - $48,880/Yr

Concentra - Springfield, MA

Full-time - Entry Level

Springfield, MA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Patient Service Specialist at Concentra plays a vital role in the patient care team, focusing on providing exceptional service and support to patients. This position involves performing complex administrative duties, ensuring a welcoming environment, and maintaining quality clinical care for every patient. The specialist will manage patient registration, scheduling, and communication, while adhering to HIPAA guidelines and company policies.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Requirements

• High School Diploma or GED
• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred
• Outstanding customer service skills
• Ability to handle sensitive and confidential information in accordance with HIPAA and PHI regulations
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to perform all aspects of front office operations

Nice-to-haves

• Experience in occupational medicine
• Ability to make decisions or solve problems using logic
• Demonstrated initiative and flexibility

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account