Patient Service Specialist

Taylorville Memorial Hospital - Decatur, IL

Decatur, IL

Hospitals

About the position

Our Patient Service Specialist plays a vital role as part of a team, handling essential business office functions such as billing, collecting, and patient interactions. This position is crucial in maintaining smooth operations and delivering excellent service to our patients.

Responsibilities

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests and triages patients in urgent/emergency situations.
• Responsible for accurate registration of patient demographics and insurance. Utilizes external websites to confirm patient's eligibility.
• Collects patient financial responsibility at the time of registration, including current and past due balances.
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects.
• Responsible for several tasks related to the paper flow through office, including working with incoming mail and faxed correspondence.
• Performs opening and close of day activities, including running various reports and cash management.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.

Requirements

• High school graduate or equivalent required.
• Previous work experience in a medical office and/or customer service position preferred.
• Previous experience dealing directly with the public in person and on the phone preferred.
• Computer experience and typing skills required.
• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass assessments during the interview process: Listening Skills, Data Entry, and Office Skills.