Patient Service Specialist

Select Medical - Kearney, MO

Full-time

Kearney, MO

Ambulatory Health Care Services

About the position

The Patient Service Specialist at Select Medical plays a crucial role in ensuring an exceptional experience for patients at the outpatient physical therapy center. This position involves managing both patient interactions and business operations, contributing significantly to the overall care experience from the moment patients arrive until they leave.

Responsibilities

• Greet and register patients, providing information about their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Communicate regularly with attorney offices, insurance companies, translation companies, operational leaders, and the business development team.
• Collect co-pays from patients and manage payer approvals, including conducting insurance authorizations and verifications.

Requirements

• High School Diploma or GED required.
• 1 Year of Front Desk Experience (preferred).
• 1 Year of Outpatient Experience (preferred).
• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Manual dexterity for typing (including 10-key) throughout a work day/shift.
• Ability to lift up to 25lbs safely from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10lbs.
• Visual acuity sufficient to maintain accurate records and recognize people.
• Ability to speak and hear sufficiently to understand and give directions.