About the position
The Patient Service Technician (PST) is responsible for driving a significant portion of the day to perform deliveries, set-ups, service and maintenance, pick-ups, and exchange orders. This role requires coordination with branch staff and patients to prioritize activities efficiently and complete all orders and reconciliations within normal office hours. The PST will educate patients and caregivers on the proper use, care, and safety of equipment, and report any concerns or incidents immediately. Daily account reconciliations, timely processing of orders, and compliance with company policies and regulatory requirements are essential duties. The PST will also perform routine maintenance and repairs on equipment, ensure proper care of company assets, and maintain a clean and organized delivery vehicle. Professional interactions with employees, patients, and vendors are expected, along with the ability to perform other duties as assigned by management.
Responsibilities
- Drive for a significant portion of the day with frequent stops for deliveries, set-ups, service and maintenance, pick-ups, and exchange orders.
- Educate patients and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately.
- Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations.
- Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends.
- Process all orders in a timely and accurate manner with the appropriate paperwork completed.
- Maintain current knowledge of and ensure compliance with company policies and procedures.
- Develop and maintain working knowledge of products and services offered by the company and relevant regulatory requirements.
- Perform routine preventative maintenance and simple repairs on equipment.
- Ensure physical control and proper care of company assets; account for movement of physical assets within the software.
- Ensure that delivery vehicles are clean, safe, and organized; perform maintenance and repairs on delivery vehicles.
- Safely and efficiently operate company vehicles; maintain a good driving record.
- Perform warehouse tasks as needed, including cleaning, organizing, inventory counting, shipment receiving, and stocking.
- Maintain professional, polite, and respectful interactions with employees, patients, referrals sources, and vendors.
Requirements
- High school diploma or equivalent.
- One year of delivery experience is preferred.
- Healthcare experience preferred.
- Must have a valid, state-issued driver's license with a good driving record.
Nice-to-haves
- Able to physically lift, carry, and move up to 150 lbs.
- Mechanically and technically inclined.
- Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
- Good verbal and written skills.
- Able to use technology and software efficiently.
- Professionally postured in both behavior and physical appearance.
- Strong interpersonal and communication skills; respectful and polite in all interactions.
