Patient Services Ambassador

First Health of the Carolinas - Pinehurst, NC

Part-time

Pinehurst, NC

Ambulatory Health Care Services

About the position

The Patient Services Ambassador plays a crucial role in providing nutritional care to patients by assisting with menu selection, meal delivery, and ensuring patient satisfaction with their dining experience. This position involves direct patient contact, communication with nursing staff, and collaboration with dietitians to meet dietary needs and preferences.

Responsibilities

• Introduces Room Service and explains diet order to new admissions.
• Classifies patient as Room Service, Room Service with Assist or Chef Select.
• Assists patients classified as Room Service with Assist.
• Assists Registered Dietitians with 24-hour screening of new admissions.
• Acts as liaison between Nursing and Dietary.
• Prints Ambassador Report with patient name, room, diet and admission date.
• Reviews report for patients advanced from NPO/Clear/Full diets.
• Visits all newly admitted patients on advanced diets.
• Introduces self as the unit's Patient Ambassador and provides contact number/beeper.
• Identifies current diet order and explains room service to new patient.
• Explains times patient may call to obtain meal.
• Explains, if needed, the availability of large print and Spanish menu.
• Collaborates with nursing whether patient is Room Service, Room Service with Assist or Chef Select.
• Documents, resolves, or refers any complaints/concerns the patient and/or family members may have.
• Conducts daily meal rounds.
• Records patient, diet, room number and comments daily.
• Notes when patient will be revisited if needed and why.
• Daily check with unit rep on current room service status.
• Conducts 2 test trays per week and meal rounds.
• Works with managers/supervisors in Process Improvement projects.
• Works with patient promotions as necessary.

Requirements

• Willingness to be open to learning and growing.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time.