Patient Services Assistant - Family Care

$16 - $23/Yr

Greater Baltimore Medical Center - Towson, MD

Full-time - Entry Level

Towson, MD

Hospitals

About the position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. The role involves receiving and screening visitors and telephone calls, responding to inquiries, scheduling patient appointments, verifying insurance information, and managing a high volume of telephone calls. The position requires attention to detail and the ability to manage multiple tasks simultaneously in a normal office environment.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit.
• Assists patients with registering for MyChart.
• Manages high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Addresses all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Checks in patients, verifies insurance, collects and scans identification and insurance cards.
• Manages referral work queues, schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Manages incoming faxes, routing results and correspondence to appropriate provider and/or staff.
• Scans incoming medical records to patient's MRN.
• Addresses and responds to In basket messages from patients and providers.
• Closes out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collects patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO's.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Performs other duties as assigned.

Requirements

• High School or GED equivalency
• 6 months of related experience
• Customer service skills
• Skill in written and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and prioritize tasks
• Ability to manage multiple tasks and phone volume simultaneously

Nice-to-haves

• Knowledge of medical terminology, preferred

Benefits

• Pay Range: $16.38 - $23.78
• Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.