Patient Services Assistant - FT - Perinatal

$16 - $23/Yr

Greater Baltimore Medical Center - Towson, MD

Towson, MD

Hospitals

About the position

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.

Responsibilities

• Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit.
• Assist patient with registering for MyChart.
• Responsible for managing high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Responsible for addressing all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient's MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO's.
• Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Requirements

• High School or GED equivalency.
• 6 months of related experience.
• Customer service skills.
• Knowledge of medical terminology, preferred.
• Skill in written and oral communication.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Benefits

• Pay Range: $16.38 - $23.78
• Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.