Patient Services Assistant I

Northwell Health • Lake Success, NY

404d

About The Position

The Patient Services Assistant I is responsible for performing a variety of clerical duties to support the coverage needs of assigned departments. This role includes handling physician's billing and collection functions, scheduling patient appointments, answering phone calls, and compiling statistical reports.

Requirements

• High School Diploma or equivalent required.
• Knowledge of physician's billing inclusive of third party billing, medical terminology, and CPT codes required.
• Knowledge of ICD-10 coding highly desirable.
• Data entry skills (80 keystrokes per minute) required.
• Ability to input data into computerized systems and perform simple arithmetic calculations.

Responsibilities

• Performs all duties related to departmental physicians' billing, including completing, processing, and reconciling insurance claim forms and payments.
• Follows up on outstanding accounts via telephone and/or written inquiry to patients and/or third party payors.
• Inputs charges, payments, and adjustments to computerized systems or posts to manual records.
• Maintains daily, weekly, and monthly records of fees collected.
• Verifies insurance coverage and other related data with third party carriers.
• Processes credit balance reports, preparing pre-collection notices and other correspondence/bills.
• Collects all monies due from patients at the time of service.
• Prepares payment journals and/or makes bank deposits for all collections.
• Schedules appointments for patients with ancillary hospital departments, services, and doctors' offices.
• Greets patients as they arrive, obtains necessary demographic and insurance information, and records it.
• Reconciles billing with kept appointments/procedure logs.
• Sets up, retrieves, and files charts/reports as needed.
• Answers phones, obtains and provides necessary information, and takes messages.
• Contacts various departments and clinical services as needed.
• Types correspondence and relevant forms.
• Compiles statistics on a daily and monthly basis and prepares various statistical reports.
• Performs periodic and year-end account analysis as necessary.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED