Patient Services Assoc (Full time) Jefferson Moss-Magee, Willowcrest

Thomas Jefferson University - Philadelphia, PA

Full-time

Philadelphia, PA

10,001+ employees

Educational Services

About the position

The Patient Services Associate (PSA) II plays a crucial role in enhancing the patient and customer experience by efficiently managing arrival and departure activities at the practice. This position involves obtaining necessary pre-certifications and authorizations for procedures, verifying insurance and patient information, and ensuring a smooth flow of patients to examination rooms while adhering to regulatory standards.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.