Brigham and Women's Hospital - Boston, MA
posted 7 days ago
About the position
Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals. Performs administrative coordination of a physician's office to include administrative support, data management and billing/financial support. Maintains advanced knowledge and proficiency in medical office operation, insurance regulations and billing practices.
Responsibilities
- Schedules patient office appointments; coordinating with others as appropriate.
- Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
- Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
- Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information.
- Arranges and/or provides information and visit support to patients and their families.
- Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms.
- Completes all aspects of patient checks-in in a courteous manner.
- Completes procedures to check-out patients as they exit exam rooms.
- Provides and coordinates office support to meet physician needs.
- Maintains physician's office to include calendar management, travel, office reception, mail processing, correspondence and reports.
- Ensures timely renewal and maintains files of physician's medical license(s), DEA certificate, professional liability insurance, etc.
- Organizes materials and information for processing of invoices and reimbursements.
- Arranges for outside visitors, medical students, etc. as requested by physician.
- Cross covers other staff members during variations in work flow as needed.
- Participates in periodic staff meetings or other departmental meetings.
- Arranges patient surgeries by scheduling pre-surgery appointments and testing.
- Utilizes Epic to schedule surgeries electronically.
- Works with primary care and specialty offices to obtain patient historical data.
- Ensures patients receive pertinent patient education information about their surgeries.
- Works effectively and efficiently with insurance companies to obtain pre-authorization for surgical procedures.
- Maintains an advanced level of knowledge regarding third party insurance, managed care and financial services.
- Organizes and forwards patient and procedure information for billing.
- Creates and maintains billing information, updating patient and hospital records.
Requirements
- High School Diploma or GED required.
- Minimum of 3 to 5 years of administrative experience.
- Experience in a healthcare setting helpful.
- Exceptional computer skills (including Word, Excel, Outlook, etc.) required.
- Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
- Ability to work independently or in a team environment.
- Excellent interpersonal and customer service skills; ability to solve problems.
Nice-to-haves
- Associate's Degree or Applicable Certification preferred.
- Knowledge of Epic preferred but not required.
Benefits
- Diversity, equity, and inclusion initiatives.
- Support for patient care, research, teaching, and community service.
