Patient Services Coord. III - Plastic Surgery

About the position

Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals. Performs administrative coordination of a physician's office to include administrative support, data management and billing/financial support. Maintains advanced knowledge and proficiency in medical office operation, insurance regulations and billing practices.

Responsibilities

• Schedules patient office appointments; coordinating with others as appropriate.
• Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
• Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
• Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information.
• Arranges and/or provides information and visit support to patients and their families.
• Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms.
• Completes all aspects of patient checks-in in a courteous manner.
• Completes procedures to check-out patients as they exit exam rooms.
• Provides and coordinates office support to meet physician needs.
• Maintains physician's office to include calendar management, travel, office reception, mail processing, correspondence and reports.
• Ensures timely renewal and maintains files of physician's medical license(s), DEA certificate, professional liability insurance, etc.
• Organizes materials and information for processing of invoices and reimbursements.
• Arranges for outside visitors, medical students, etc. as requested by physician.
• Cross covers other staff members during variations in work flow as needed.
• Participates in periodic staff meetings or other departmental meetings.
• Arranges patient surgeries by scheduling pre-surgery appointments and testing.
• Utilizes Epic to schedule surgeries electronically.
• Works with primary care and specialty offices to obtain patient historical data.
• Ensures patients receive pertinent patient education information about their surgeries.
• Works effectively and efficiently with insurance companies to obtain pre-authorization for surgical procedures.
• Maintains an advanced level of knowledge regarding third party insurance, managed care and financial services.
• Organizes and forwards patient and procedure information for billing.
• Creates and maintains billing information, updating patient and hospital records.

Requirements

• High School Diploma or GED required.
• Minimum of 3 to 5 years of administrative experience.
• Experience in a healthcare setting helpful.
• Exceptional computer skills (including Word, Excel, Outlook, etc.) required.
• Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
• Ability to work independently or in a team environment.
• Excellent interpersonal and customer service skills; ability to solve problems.

Nice-to-haves

• Associate's Degree or Applicable Certification preferred.
• Knowledge of Epic preferred but not required.

Benefits

• Diversity, equity, and inclusion initiatives.
• Support for patient care, research, teaching, and community service.