Patient Services Coordinator III

Novant Health - Supply, NC

Full-time

Supply, NC

Hospitals

About the position

The Patient Services Coordinator III is responsible for the timely and accurate recording of patient demographics, insurance information, patient charges, and collections. This role involves scheduling patient appointments efficiently and requires cross-training in multiple administrative support functions. The position emphasizes quality care and service, aligning with Novant Health's commitment to diversity and inclusion in healthcare delivery.

Responsibilities

• Timely and accurate recording of patient demographics and insurance information.
• Scheduling patient appointments in an efficient manner.
• Cross-training in multiple administrative support functions.
• Delivering remarkable patient experiences in every dimension, every time.
• Fostering teamwork and community involvement among team members.

Requirements

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Knowledge of medical office software for updating patient information and scheduling appointments.
• Excellent verbal communication skills.
• Ability to work with changing priorities and maintain confidentiality.
• Strong organizational, problem-solving, and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Basic medical terminology knowledge required, with the ability to learn through classes or work experience.
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.

Nice-to-haves

• Proficient in the use of all computer software utilized in the practice.