Patient Services Coordinator-Integrated Memory Care

Emory Healthcare - Atlanta, GA

Full-time

Atlanta, GA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Patient Services Coordinator at Emory Healthcare plays a crucial role in enhancing the patient experience by serving as the first point of contact for patients arriving for clinical appointments. This position focuses on delivering excellent customer service, managing patient check-ins, and ensuring smooth communication between patients, families, and healthcare staff. The coordinator is responsible for various administrative tasks, including appointment management, patient registration, and insurance processing, all while maintaining a compassionate and supportive environment.

Responsibilities

• Welcome and check in patients for their appointments.
• Provide excellent customer service to patients and families.
• Communicate with patients, families, and staff to troubleshoot and meet patient needs.
• Follow standard operating procedures for administrative functions such as appointment confirmation and updating patient demographics.
• Schedule appointments and enter referrals as needed.
• Provide information about insurance coverage and collect copays.

Requirements

• High school diploma or GED preferred.
• Twelve months of experience in healthcare or customer service industry, or currently enrolled in an accredited bachelor's degree program.
• Strong interpersonal and communication skills.
• Ability to work in a high-paced team environment.
• Critical thinking and problem-solving skills.
• Computer skills and comfort with navigating multiple applications simultaneously.

Benefits

• Comprehensive health benefits starting day 1.
• Student Loan Repayment Assistance & Reimbursement Programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.