Novant Health - Asheville, NC
posted 2 months ago
Full-time
Asheville, NC
Hospitals
About the position
The Patient Services Coordinator IV at Novant Health is responsible for processing referrals and performing super-user functions related to practice support with EPIC. This role emphasizes delivering exceptional patient experiences and fostering teamwork within a diverse and inclusive environment.
Responsibilities
- Process referrals at least 50% of the time.
- Perform Dimensions super-user functions such as practice support with EPIC.
- Work on miscellaneous work queues to support the practice.
- Deliver remarkable patient experiences in every dimension, every time.
- Foster a safe patient environment driven by the principles of 'First Do No Harm'.
- Engage in teamwork and community involvement.
Requirements
- High School Diploma or GED required.
- Three years of experience in a medical office setting required.
- Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling appointments.
- Understanding of CPT and ICD9-CM coding processes.
- Excellent verbal communication skills.
- Ability to work with changing priorities.
- Excellent organizational, problem solving, and critical thinking skills.
- Ability to interact with individuals of all cultures and levels of authority.
- Ability to maintain confidentiality.
- Ability to function as part of a team.
- Possess initiative and basic medical terminology knowledge.
- High level of working knowledge of EPIC systems.
- Detailed knowledge of multiple payors billing requirements.
- Familiarity with coding requirements for practice specialty.
Nice-to-haves
- Proficient in use of all computer software utilized in practice.
