Patient Services Coordinator - Leukemia - West ( Front Desk )

$39,000 - $58,000/Yr

MD Anderson Cancer Center - Houston, TX

Full-time

Houston, TX

Ambulatory Health Care Services

About the position

The Patient Services Coordinator at MD Anderson Cancer Center plays a crucial role in scheduling patient visits, appointments, and treatments while ensuring effective communication with patients, families, and healthcare teams. This position requires a strong focus on customer service and the ability to manage patient records and financial activities efficiently. The ideal candidate should be flexible and adaptable to meet the dynamic needs of the healthcare environment.

Responsibilities

• Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments.
• Communicates pertinent information regarding appointments, scheduling, prepayment, and financial counseling to patients and families.
• Interprets and coordinates physician orders.
• Prepares and maintains appointment templates and/or patient records.
• Greets, orients, and answers questions from patients and family members.
• Advises patients and family members of available services.
• Utilizes interpersonal and communication skills to ensure customer requests and needs are met.
• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
• Reviews and collects patient payments, including co-payments and deductibles.
• Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services.

Requirements

• High school diploma or equivalent required.
• Three years of relevant work experience required.
• Experience in a patient care or healthcare administration setting preferred.
• Experience working in a customer service environment preferred.
• Ability to use a multi-line phone system preferred.

Nice-to-haves

• Associate's degree or in the process of completing one is preferred.

Benefits

• Referral program