Patient Services Coordinator

Austin Regional Clinic - Kyle, TX

Full-time - Entry Level

Kyle, TX

11-50 employees

Ambulatory Health Care Services

About the position

The position serves as the initial point of contact in a clinic setting, responsible for performing check-in/check-out functions and booking patient appointments. The role emphasizes compliance, confidentiality, and promoting the mission of Austin Regional Clinic while ensuring a smooth patient experience.

Responsibilities

• Books appointments utilizing computer system and confirms demographic information.
• Greets patients and checks them in on the computer system.
• Verifies insurance eligibility using online resources.
• Ensures appropriate paperwork is complete and scans insurance cards if applicable.
• Collects payments from patients and balances the drawer for end-of-day deposit.
• Prints face sheets, receipts, and other necessary documents.
• Notifies appropriate personnel of emergencies and patient arrivals.
• Confirms patient appointments in advance.
• Runs reschedule reports and books rescheduled appointments as necessary.
• Verifies Worker's Compensation claims and ensures paperwork is complete.
• Assists patients with setting up payment plans and issues receipts for payments.
• Books follow-up appointments and adheres to company policies including OSHA and HIPAA compliance.
• Maintains regular and dependable attendance and follows core competencies set by the company.

Requirements

• High school diploma or GED required.
• Experience using a PC in a Windows environment required.
• Knowledge of medical insurance is required.
• Excellent customer service skills are required.
• Excellent computer, 10-key, and keyboarding skills are required.
• Excellent verbal and written communication skills are required.

Nice-to-haves

• Experience working in a medical setting is preferred.
• Excellent interpersonal and problem-solving skills are preferred.
• Ability to work in a team environment is preferred.
• Ability to manage competing priorities is preferred.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development