PATIENT SERVICES COORDINATOR

Rma Network - Wayne, PA

Full-time

Wayne, PA

About the position

The Patient Services Coordinator plays a crucial role in maintaining patient satisfaction and ensuring smooth operations at the front desk of a medical office. This position involves greeting patients, managing appointment schedules, and addressing non-clinical requests, all while collaborating with a multi-disciplinary team to uphold a positive practice image.

Responsibilities

• Welcome and greet patients and visitors
• Answer patient phone calls
• Maintain a professional composed demeanor
• Comfort patients by anticipating their anxieties and answering questions
• Schedule patient appointments
• Follow physician appointment templates
• Assess schedule conflicts and recommend solutions
• Maintain patient accounts by obtaining, recording, and updating demographic, financial, and insurance information
• Collect co-pays and patient payments
• Work with nurses to coordinate total patient care
• Collaborate with the Finance Department to ensure all reimbursement and insurance information is received

Requirements

• High School Diploma (GED) required
• Associate degree preferred
• Minimum 1 year as a medical office receptionist
• Minimum 3 years customer service experience
• Excellent computer skills
• High level of listening skills
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Aptitude to work independently and demonstrate good judgment
• Ability to work in a high standard, stressful environment
• Must be available to work weekends and overtime as needed
• Must be available to rotate to RMAPA satellite offices as needed