Patient Services Coordinator

$31,200 - $37,440/Yr

PT Solutions Physical Therapy - Robbinsville, NC

Full-time - Entry Level

Robbinsville, NC

Ambulatory Health Care Services

About the position

The Patient Services Coordinator (PSC) plays a crucial role in supporting clinicians by facilitating patient interactions and ensuring efficient scheduling and financial workflows. This position requires building relationships with patients, insurance providers, and medical professionals to enhance the patient experience and streamline operations.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Manage over-the-counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Requirements

• High School diploma or GED required
• 1-2 years of customer service experience, preferably in healthcare

Nice-to-haves

• Experience with healthcare preferred

Benefits

• Competitive compensation with performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression
• Fitness incentive
• Insurance benefits
• Employee assistance program
• Paid time off
• Extended illness bank