Regional Medical Group - Wheaton, IL
posted 23 days ago
Full-time
Wheaton, IL
Ambulatory Health Care Services
About the position
The Patient Services Representative plays a crucial role in delivering exceptional customer service within a medical practice office. This position is responsible for patient registration, scheduling appointments, and ensuring compliance with organizational standards and regulations. The representative acts as a liaison between patients and the practice, contributing to a safe and confidential environment for patient care.
Responsibilities
- Greets patients as they enter the office.
- Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Provides back-up for scheduling appointments.
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly.
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test/procedure results in patient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Requirements
- High School diploma or equivalent
Nice-to-haves
- Medical office coding experience
- Previous physician office or customer service experience
