Patient Services Representative FT (Aiken Mall)

Doctors Care - Aiken, SC

Full-time - Entry Level

Aiken, SC

11-50 employees

Ambulatory Health Care Services

About the position

The Patient Services Representative (PSR) plays a crucial role in providing exceptional service to patients at Doctors Care Aiken Mall. This position involves greeting patients, assisting with paperwork, maintaining the front office's appearance, ensuring accurate patient demographics, entering charges into the system, and collecting co-payments. The PSR is essential in creating a welcoming environment and ensuring smooth operations within the urgent care center.

Responsibilities

• Greet patients and assist them with paperwork.
• Maintain the sign-in sheet and overall appearance of the front office.
• Ensure the accuracy of patient demographics.
• Enter charges into the system and collect co-payments as needed.

Requirements

• High School diploma or equivalency.
• Customer service experience.
• Knowledge of medical terminology.
• Computer skills.
• Effective verbal and written communication skills.
• Willingness to work 12-hour shifts and weekends.
• Ability to work at other centers as needed.

Nice-to-haves

• Previous experience working as a patient services representative.

Benefits

• Competitive wages
• Shift Differential Pay
• Incentive Pay Programs
• Generous PTO that increases with tenure
• 401K
• Health, dental, vision insurance
• Flexible Spending Account
• Short term and Long term Disability
• Whole and Term Life Insurance