Patient Services Representative I

Midwest Vision Partners - Brecksville, OH

Full-time - Entry Level

Brecksville, OH

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Patient Services Representative I plays a crucial role in ensuring a positive experience for patients at the clinic. This position involves greeting patients, managing patient information, and facilitating communication between patients and clinical staff. The representative is responsible for handling patient registrations, verifying insurance details, collecting payments, and maintaining a smooth workflow in the front desk area.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics.
• Complete the patient registration process by reviewing accounts and compliance-related documents.
• Obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed.
• Collect all necessary co-pays, deductibles, and co-insurance as needed.
• Respond to questions regarding account status, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information and changes.
• Act as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays and past due balances.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies.
• Comply with all policies and procedures of the organization.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire to work in a high call volume environment

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match