Patient Services Representative I

Midwest Vision Partners - Boardman, OH

Full-time - Entry Level

Boardman, OH

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Front Desk/Receptionist at Midwest Vision Partners plays a crucial role in ensuring a welcoming and efficient experience for patients visiting the clinic. This position involves greeting patients, managing patient information, processing payments, and facilitating communication between patients and clinical staff. The role is essential for maintaining a smooth operation within the clinic and ensuring that all administrative tasks are handled professionally and accurately.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy.
• Obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed.
• Collect all necessary co-pays, deductibles, and co-insurance as needed.
• Respond to questions regarding account status, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information and changes.
• Act as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies.
• Comply with all policies and procedures of the organization, including standard operating procedures and the employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire to work in a high call volume environment

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match