Patient Services Representative (OP GIM)

$36,774 - $57,699/Yr

University of Pittsburgh Medical Center - Pittsburgh, PA

Full-time

Pittsburgh, PA

Hospitals

About the position

The Patient Services Representative plays a crucial role in enhancing the patient experience at UPMC Presbyterian by providing assistance with check-in processes, educating patients about their financial responsibilities, and facilitating their navigation through healthcare services. This position involves a combination of customer service and administrative tasks aimed at ensuring a smooth and efficient patient experience.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check-in at the desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations.
• Register patients in the Biometrics program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office including scanning of medical records and faxing.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and various office equipment is preferred.
• Two years of experience in a medical/billing/fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Nice-to-haves

• Experience with personal computer-based applications and various office equipment.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems.