Patient Services Representative, Primary Care

UCHealth - Lebanon, OH

Full-time - Entry Level

Lebanon, OH

Hospitals

About the position

The Patient Services Representative at UC Health serves as the primary point of contact for patients, ensuring a welcoming and supportive environment. This role is essential in facilitating patient interactions, managing scheduling, and coordinating insurance and clinical processes to enhance patient care and satisfaction.

Responsibilities

• Greet patients warmly and assist them as they enter and leave the clinic.
• Answer patient inquiries and provide information about services.
• Coordinate same-day scheduling changes and assist patients in locating their destinations.
• Contact transportation services for patients when necessary.
• Monitor the lobby to ensure all patients are being assisted.
• Answer telephone calls and direct them to the appropriate areas.
• Adhere to HIPAA policies and guidelines during all patient interactions.
• Conduct end-of-day visit reconciliation to ensure all patient visits are accounted for.
• Initiate online verification of patient benefits and contact external groups as needed.
• Obtain proper authorization for scheduled and non-scheduled outpatient procedures.
• Collect and verify demographic information from new patients during registration.
• Assist patients with MyChart enrollment and collect co-payments as required.
• Update insurance information and complete necessary questionnaires for billing compliance.
• Assist with referral questions and pre-visit planning, including scheduling and medical record management.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.
• 0 - 6 months of equivalent experience required; 1 - 2 years preferred.
• Knowledge of growth and development milestones and tasks.
• Ability to give clear instructions to patients and involve family/guardians in care.
• Skills in recognizing and responding to patients with behavioral health problems.
• Ability to perform treatments, administer medication, and operate equipment safely.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with HIPAA regulations and patient privacy standards.

Benefits

• Opportunities for career development and skill enhancement.
• Inclusive and equitable workplace environment.