Patient Services Representative (PSR)

SAC Health System - Barstow, CA

Full-time - Entry Level

Barstow, CA

Social Assistance

About the position

The Patient Service Representative (PSR) performs as the frontline gatekeepers - as they gather critical patient information at the start of the patient visit and set the stage for the remainder of the encounter. Works under the supervision of the area supervisor to manage patient check-in and check-out duties, greets patients, answers phones, verification of patient demographic information, determine the correct insurance attach to visit, collects appropriate documentations, collects copays, post all patients charges and cashiering processes within policy, appointment scheduling and assigned clerical responsibilities. The job requires exceptional communication, customer service, organizational, interpersonal skills and ability to work with minimal supervision. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.

Responsibilities

• Supports and implements the organizations vision, mission and values.
• Maintains a high-level of customer service with patients and their family members, staff, and providers.
• Cultivates and encourages a culture centered on compassionate service, customer service and strong accountability.
• Establishes priorities and strategies for completing daily tasks, ensuring all responsibilities are promptly fulfilled in timely manner.
• Performs all job functions in a professional, courteous, and timely manner.
• Performs timely and accurate patient registration and patient flow tracking in accordance to health center procedures.
• Determines and verifies patient program/insurance eligibility requirements.
• Registers patients by verifying that patient's record is up to date and accurate.
• Collects payments and co-pays from patients; obtains authorizations for credit card transactions.
• Ensures patient completes required forms, obtains necessary signatures, and accurately enters patient information for registration.
• Provides information for all inquiries both in person and by telephone regarding clinic fees and payment programs for uninsured patients.
• Demonstrates the ability to identify the patients account via date of birth or name search.
• Schedules, confirms and cancels appointments; coordinates walk-in patients.
• Collect payments, count all cash and credit card payments collected at the end of each business day.
• Must be willing and able to work at all locations as needed to meet patient care needs.
• Complies with organizational policies and procedures.

Requirements

• High school diploma or equivalent required.
• Must receive EPIC certification for the module you have been hired into.
• 6 months of customer service, general office, healthcare related, or vocational training experience required.
• Medical terminology preferred.
• Working knowledge of insurance verification/eligibility insurance programs preferred.
• Experience with electronic health records, familiarity with EPIC preferred.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use variations of electronic health records and other various databases.
• Bilingual-English/Spanish preferred.
• Excellent communications skills both orally and in writing.
• Strong conflict and problem resolutions skills.
• Must be legally authorized to work in the United States on a full-time basis.

Benefits

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip