Patient Services Representative

$38,584 - $54,704/Yr

Family Care Network - Mount Vernon, WA

Part-time,Full-time - Entry Level

Mount Vernon, WA

Ambulatory Health Care Services

About the position

The Patient Services Representative plays a crucial role in the daily administrative functions of the clinic, supporting patients while adhering to company policies and standards. This full-time position involves various responsibilities including reception, medical records management, switchboard operations, referrals, and scheduling, all aimed at providing excellent customer service in a family medicine setting.

Responsibilities

• Manage daily administrative functions of the clinic
• Provide excellent customer service to patients
• Communicate effectively with patients and staff
• Accurately enter and review patient data in the EMR
• Respond to patient questions and concerns in a calm manner
• Prioritize and multitask on multiple projects
• Maintain patient privacy and confidentiality
• Support patient flow within the clinic

Requirements

• High school diploma or GED
• Proficiency in using standard computer and office equipment
• Good spelling, grammar, typing, data entry, and phone skills
• Ability to establish effective employee relationships in a team environment
• Ability to adapt to process and procedure changes
• Ability to thrive in a fast-paced learning environment

Nice-to-haves

• Medical office experience
• Bilingual skills

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Sign-on bonus up to $1,000
• Discretionary bonus programs