Patient Services Specialist 2

Baylor Scott & White Health - Lago Vista, TX

Full-time - Entry Level

Lago Vista, TX

1,001-5,000 employees

Hospitals

About the position

The Patient Services Specialist 2 plays a crucial role in providing administrative support within a physician office or clinic, ensuring high-quality, patient-centered care. This position involves various patient-related duties such as check-in and check-out processes, scheduling appointments, verifying insurance, and handling phone inquiries. The specialist may also assist in training and mentoring junior staff members.

Responsibilities

• Assists patients and visitors with check-in and check-out processes.
• Schedules appointments and verifies insurance information.
• Answers and responds to phone inquiries regarding services and operations.
• Arranges follow-up visits and referral appointments for patients.
• Registers patients by collecting and verifying their insurance information.
• Verifies patient demographics and updates changes in the computer system.
• Directs patients to appropriate waiting areas and accepts payments for services.
• Posts payments and enters charges into the computer using appropriate codes.
• Generates daily payment reports and reconciles cash drawer against the report.
• Provides accurate information to patients regarding medical, financial, or procedural inquiries.
• Discusses financial arrangements with patients as needed.
• Handles patient complaints and ensures they are addressed appropriately.
• Aids with medical records duties, including pulling charts and filing records.
• Retrieves, transports, sorts, and files medical records as required.
• Copies medical records for patient transfers and referrals as requested.
• Mentors and trains junior staff as needed.

Requirements

• High School Diploma or GED equivalent.
• 1 year of experience in a related field.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Thorough understanding of the Out of Network process.
• Skilled in using personal computers and related software applications.
• Ability to prepare and maintain patient records.
• Ability to examine unpaid third-party claims and take appropriate follow-up actions.

Nice-to-haves

• Excellent listening, social, and communication skills.
• Ability to adjust communication style to suit different audiences.
• Caring listener with a positive and tactful demeanor.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.