Patient Services Specialist- Therapy

About the position

The Patient Services Specialist at OrthoCarolina plays a crucial role in ensuring a positive patient experience by managing administrative tasks related to patient visits. This position involves greeting patients, handling paperwork, and processing patient information efficiently to support the overall operations of the therapy office.

Responsibilities

• Greet patients and prepare necessary forms for their visit.
• Collect, verify, and enter patient information into the EPIC system.
• Answer incoming phone calls and direct them appropriately.
• Make appointments and perform cashier duties, including posting charges and collecting co-payments.
• Follow procedures for the release of medical information and assist with FMLA/disability forms as requested.

Requirements

• High school diploma or equivalent required.
• Experience in a healthcare setting preferred.
• Proficiency in using electronic health record systems, preferably EPIC.

Nice-to-haves

• Bilingual skills are a plus.
• Previous experience in patient services or administrative roles in healthcare.

Benefits

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• Tuition Reimbursement
• Voluntary Home/Auto insurance
• Voluntary Accident/Cancer insurance
• Voluntary Legal Shield/Identity Theft
• Health Advocate - Employee Benefit Resource
• 401(k) retirement plan
• Profit sharing plan