Patient Support Coordinator

Ttg Talent Solutions - New Braunfels, TX

Full-time

New Braunfels, TX

Administrative and Support Services

About the position

The Patient Support Coordinator serves as the first point of contact for patients and visitors, playing a crucial role in delivering high-quality patient care. This position involves managing front-desk operations, supporting patient intake, and coordinating patient services within a fast-paced healthcare environment. The ideal candidate will possess strong organizational skills and a customer-first attitude, contributing to the organization's commitment to improving patient health outcomes through accessible, value-based care.

Responsibilities

• Greet patients and visitors, ensuring they have a positive first impression.
• Manage the waiting area and ensure timely communication about wait times.
• Oversee front desk workflows, coordinate with medical assistants (MAs), and maintain provider schedules.
• Accurately register and update patient information, verify insurance details, and ensure proper documentation of personal and financial information.
• Collect co-payments, co-insurance, and deductibles, and issue payment receipts.
• Manage daily deposits and prepare bank deposits as per company policy.
• Maintain, file, and prepare medical records as needed.
• Process requests for medical record releases and ensure timely filing/scanning of all correspondence.
• Assist with case manager scheduling and coordinate follow-up appointments.
• Answer phone calls, schedule patient visits, and handle walk-in patient inquiries professionally.
• Provide support to patients in navigating healthcare services, such as interpreter requests, prescription assistance, and transportation arrangements.
• Handle patient information with the utmost confidentiality and adhere to regulatory requirements.

Requirements

• High school diploma or GED equivalent.
• 1-2 years of customer service experience, preferably in a healthcare setting.
• Knowledge of ICD-10, CPT coding, and EHR systems.
• Ability to maintain confidentiality and adhere to safe work practices.

Nice-to-haves

• 2-3 years of experience in a medical-related customer service role.
• Bilingual proficiency in English and Spanish is highly preferred but not required.