Patient Transport - Access Center RN

Children's Health - Dallas, TX

Full-time - Mid Level

Dallas, TX

Hospitals

About the position

The Access Center Nurse coordinates, facilitates, and communicates as a representative of the Access Center to promote optimal patient care and support the mission of Children's Health. Ensures efficient patient flow, system level bed management, communication, and excellent customer service to referral hospitals that are contacting Children's Health for patient transfers and transport team requests. The Access Center Nurses serve as liaisons and resources for all Access Center staff, community hospitals, and clinical units/services across the healthcare enterprise.

Responsibilities

• Provides oversight for all clinical escalations and notifies the Access Center Medical Director as appropriate.
• Provides oversight for system level bed management to all Access Center staff and triages patients' needs for ICU and complex admissions.
• Facilitates daily shift huddles for bed management, which includes physician huddle and Access Center shift huddles.
• Escalates any capacity constraints or concerns to Access Center leadership and Medical Director.
• Applies clinical expertise to triage and prioritizes referrals while working in collaboration with Access Center staff.
• Follows appropriate policies/guidelines for patient referrals and transport team requests.
• Anticipates care issues and promotes optimal outcomes by utilizing appropriate delegation of patient care.
• Adheres to all regulatory requirements for the patient transfer process and bed management.
• Assists with coordination for the correct team configuration, the right mode of transport, and ensures the right equipment is available based on patient resource needs and acuity.
• Completes a rapid assessment of patient information to ensure the correct consulting physician is contacted and escalates for Medical Director evaluation when indicated.
• Authors and distributes Q12 hour report.
• Tracks and resolves referral delays.
• Monitors a continuous count of bed capacity across the system and assists communication specialists during bed capacity alerts in regards to referral and Access Center processes and ensures optimization of bed resources across the system.
• Assists all transport staff in problem solving and in-the-moment conflict resolution.
• Promotes education and positive learning and educational materials for staff.
• Audits intake calls and assists with call reviews to identify improvement opportunities.
• Assists with review of Safelink reports related to the Access Center.
• Identifies and resolves barriers and special issues for complex transports and coordination of care for the transport team.
• Facilitates team huddles at beginning of shift.
• Utilizes crisis incident stress management experience and provides debriefings with staff when requested.
• Provides efficient and effective hand-off between shifts to ensure communication of vital information required to maintain safe operations and continuity of services.

Requirements

• At least 2 years Nursing experience in Critical Care or the Emergency Department Required
• Four-year Bachelor's degree or equivalent experience Bachelor of Science in Nursing Required
• Current license to practice professional nursing in the State of Texas Upon Hire Required
• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements Upon Hire Required
• Pediatric Advanced Life Support (PALS) certification Upon Hire Required
• Certified Flight Communicator 1 Year Required

Nice-to-haves

• At least 2 years Nursing experience in Transport or EMS Preferred
• Licensure/certification as a paramedic or EMT Preferred

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement