Payment Automation Associate

Guidehouse - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Payment Automation Associate role at Guidehouse involves managing daily client tasks and issues related to payment automation solutions. The position requires effective communication with clients, ensuring adherence to established routines, and supporting the implementation of client workflows. The associate will also evaluate software releases and ensure quality metrics are met while maintaining a proactive approach to client management.

Responsibilities

• Manage daily client tasks and issues.
• Ensure Account Managers follow established daily routines and operating procedures.
• Identify, evaluate, and report client issue troubleshooting and resolution.
• Conduct daily client communications and provide appropriate written and oral reporting.
• Support implementation responsibilities including client checklists, workflows, and communication.
• Evaluate and assist in monthly software releases and release notes process for all current Payment Automation Solutions clients.
• Ensure issues are reported through the PA Support tool.
• Meet Turn Around Time (TAT) using technology and production staff.
• Ensure quality metrics are consistently met.
• Perform any and all other tasks as assigned.

Requirements

• Requires a bachelor's degree and 2-4 years of prior relevant experience.
• Relevant experience in healthcare, banking, and/or revenue cycle operations.

Nice-to-haves

• 3+ years' experience in payment automation/healthcare solutions.
• 3+ years' experience in a client support facing role.
• Demonstrate experience with client practice management systems.
• Proactive client leader that works well with vendors, clients, and team members.
• Ability to manage teams remotely to deliver quality solutions within TAT.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Discretionary variable incentive bonus eligibility
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account
• Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program