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Payment/Cashier Collections Representative
University of California - Los Angeles, CA
posted about 2 months ago
About the position
The Payment/Cashier Collections Representative plays a crucial role in ensuring accurate and efficient payment posting processes within UCLA Health's revenue operations. This position involves managing payment postings, interpreting payer Explanation of Benefits (EOBs), and handling patient credit balances, all under the guidance of the Cash Posting Supervisor. The role is essential for maintaining financial accuracy and supporting the overall operational excellence of the healthcare organization.
Responsibilities
- Manage all aspects of payment postings within the accounts receivable (A/R) system.
- Interpret payer Explanation of Benefits (EOBs), including patient responsibilities, contractual adjustments, interest amounts, and denial/remark codes.
- Identify and apply payments and retractions from various payers, using appropriate payment codes, source codes, and remark codes in the A/R system.
- Handle patient credit balances by processing refunds or transferring payments between hospital and professional accounts.
- Conduct payment research and cashiering functions as needed to support accurate financial reporting.
Requirements
- High school diploma or GED.
- Minimum of 3 years of relevant experience, including at least 1 year in collections investigation.
- Experience in commercial and managed care collections, highly desired.
- Ability to interpret payer contracts and process contractual adjustments.
- In-depth knowledge of UB04 requirements and medical billing processes.
- Strong analytical skills and proven proficiency in Excel and spreadsheets.
- Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc.
- Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, especially Excel and Word.
- Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively.
